INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to provide accurate product images and descriptions. However, slight variations in color or packaging may occur due to lighting or manufacturer updates, but the product quality and specifications remain the same.

Where can I view my sales receipt?

You can view and download your sales receipt in the "My Orders" section of your Govbia account. After placing an order, we will also send an email confirmation with the receipt for your records.

How can I return an item?

To return an item, visit our Returns & Exchanges page within your Govbia account. Follow the instructions to initiate a return, and we will guide you through the process, including packaging and shipping.

Will you restock items indicated as “out of stock?”

Yes, we aim to restock popular items as soon as possible. You can sign up for email notifications on the product page to be alerted when the item is back in stock.

Where can I ship my order?

We offer shipping to a wide range of locations. You can ship your order anywhere within the delivery regions supported by Govbia. At checkout, you’ll be able to enter your shipping address and confirm delivery availability for your area.

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